Refund policy

Refund Policy

At Haranaus.com, customer satisfaction is our top priority. If you're not 100% satisfied with your purchase, we're here to help.

Returns

● You have 30 days from the date of delivery to request a return.

● Items must be unused, in their original packaging, and in the same condition you

received them.

● To initiate a return, contact us at info@haranaus.com with your order number and

reason for return.

● Return shipping costs are the responsibility of the customer unless the item is

defective or damaged upon arrival.

Refunds

● Once we receive and inspect your return, we will notify you via email.

● Approved refunds will be processed within 5–7 business days back to your original

payment method.

● If your return is not approved (e.g. used or damaged items), we may not be able to

issue a full refund.

Damaged or Missing Item(s)

● Please inspect your order upon arrival. If you receive a defective, damaged, or

missing item(s), contact us immediately with photos at info@haranaus.com so we

can make it right.

Exchanges

● We currently do not offer direct exchanges. Please return the item and place a new

order.